frequently asked questions
we have put together some frequently asked questions to help our clients see how we operate and what is involved. If you can't find the answer you are looking for please get in touch as we will be happy to assist
is a deposit payment required ?
A deposit payment is required to secure your booking. The deposit is refunded inline with our terms and conditions which can be found here - Terms and Conditions
Can we request specific drinks?
Whilst we offer a wide variety of all types of drinks as standard, we are happy to take requests if there is a specific product you would like to be stocked on the day of your event. Please make any requests at the time of booking to ensure that we can fulfil your request.
Do you provide a bar structure?
We have bar structures which can be used for any event if your venue is not equipped with a bar area. Please get in touch if you have any questions regarding the bar structure.
Can I view your drinks menu?
You can view our drinks menu here. Please note you may need to select the table service option to view the menu.
Do you provide glassware?
We do provide all of the required glassware for our products on all our bars. Plastics may be used for events such as festivals or other outdoor locations for safety reasons. We also offer glass hire, please don’t hesitate to contact us with any questions regarding glass hire.
How long does the install and removal of the bar take?
The install of the bar can take up to 3 hours depending on the venue and amount of equipment we have. We would need adequate time to set everything up prior to the bar opening. We would arrive on site at a time that suits you, whether this be the day before the event or on the morning of. Removal of the bar usually takes place at the end of the night and can take up to 2 hours.
do I need a licence ?
A licence is required at the venue for us to operate. The venue may have a "premises licence" which covers the sale of alcohol and in this case, providing that the licensing hours are within the time of your event we do not need anything further.
If your booking is for a private address or the premises does not hold a licence a TEN or temporary event notice would need to be obtained from the local council. We can provide the information to assist with your application.
If your booking is for a private address or the premises does not hold a licence a TEN or temporary event notice would need to be obtained from the local council. We can provide the information to assist with your application.
What areas do you cover ?
Whist we are based in Stoke-on-Trent, we cover a large area including Staffordshire, Cheshire, Derbyshire, Nottinghamshire, Leicestershire, and the West Midlands.
Ready to speak to us ?
Head over to our contact page and a member of the team will be happy to answer any questions you have.